Covid-19 Information
Shipping Service Related Impact due to Covid-19
EXPECT DELAYS. Our carriers have informed us of delays due to record-breaking e-commerce orders, COVID-19 closures and safety concerns, as well as weather events. Your order may be impacted by these delays.
When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, support@amethystatelier.com.
If your tracking shows a label has been created:
Our production team has shipped your package, but it could still be at the post office. Many carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your parcel has been scanned and sorted, or is Out for Delivery.
If your order is in transit:
Kindly note that your package may be held by the carrier for delivery at a later date due to the world circumstances beyond their control as carriers quarantine some packages. There may not be updated tracking events for you to check on until your parcel is Out for Delivery.
Our Prevention Policy for COVID-19
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues with the health and safety of our workers, customers and communities.
All our workers are fully vaccinated. Furthermore, we are aware of proper hand washing protocol and work areas are cleaned on a regular basis.
As always, we remain available if you have further questions! support@amethystatelier.com
Thank you for your patience and understanding. We're all in this together.